A returned good authorization (RGA) number must be obtained from Elgi Rubber Company for any return to be considered. Returns without an RGA number will be refused. Return freight charges are the responsibility of the purchaser and must be shipped freight prepaid with 30 days of obtaining the RGA number for claim consideration. A minimum restock and handling fee of 25% will be charged for all merchandise returns except for incorrect shipments or defective products determined by Elgi Rubber Company at their discretion. Returned goods and merchandise must be received in original packaging and resalable condition. Any special order, obsolete or discontinued goods may not be returned and are the responsibility of the purchaser. All merchandise for return or warranty consideration including rubber goods and chemicals are to be handled and stored in the proper environment and must be free from contamination. Temperature sensitive products, such as vulcanizing or curing gums, or rubber products may not be returned. Any abuse, alteration or modification of which the product was not intended for will be cause for rejection. Products older than 90 days of original purchase will not be authorized regardless of condition.